Customer success manager, enterprise

About this role

ABOUT WATERSHED Watershed https://watershed.com/ is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.

We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! THE ROLE Watershed is on a mission to turn sustainability data into a lever for business transformation. Our customers use our platform to uncover insights hidden in their operations, supply chains, and financial systems, then act on those insights to drive resilience and competitive advantage.

We’re hiring mission-driven Customer Success Managers to partner with our Mid-Market and Enterprise accounts as they transform how they operate. What you’ll do: - Own the commercial health of your book, driving retention and identifying opportunities for growth. - Build trust with key stakeholders and executives, showing how sustainability data supports their broader business goals.

- Help customers achieve their sustainability goals and map the work that we are doing with them to the value Watershed is driving and how that ties to the customers' business outcomes. - Serve as the voice of the customer and provide internal feedback to our product and services teams on how we can better serve customers to maximize value and retention.

- Proactively identify risk and develop the plans for mitigating th

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