Mobility Quality Analyst

About this role

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A MOBILITY QUALITY ANALYST TO MONITOR, EVALUATE, AND CONTINUOUSLY IMPROVE THE QUALITY OF CUSTOMER INTERACTIONS ACROSS M-KOPA MOBILITY'S CONTACT CENTER OPERATIONS. THIS IS A HIGH-IMPACT ROLE WHERE YOUR WORK DIRECTLY SHAPES THE SERVICE EXPERIENCE FOR THOUSANDS OF CUSTOMERS ACROSS KENYA.

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] "This role is for someone who is analytical but also deeply invested in people development. You'll be working across quality monitoring, reporting, coaching, and process improvement — helping the team get better every single day through data, feedback, and practical insight." [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] ABOUT US At M-KOPA, we're focused on digital and financial inclusion across Africa, serving over 3 million "everyday earners" through pay-as-you-go asset financing.

Our Mobility division is expanding access to electric mot

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