Retail Support Agent

About this role

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A RETAIL SUPPORT AGENT TO JOIN OUR RETAIL TEAM; AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] THE ROLE As Retail Support Agent, you keep post-sale device support moving so customers are never stuck with unresolved device or account issues.

You give technical and account-level support to our retail and repair teams and help keep repairs within our 5-day repair and 10-day end-to-end SLA. This is an individual contributor role with no supervisory responsibility. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] ABOUT US M-KOPA is a pan-African fintech that has served 10 million customers and extended $2B+ in credit, helping people across Africa access the devices and financial services they need to earn, save and grow.

We now support customers across Kenya, Uganda, Nigeria, Ghana and South Africa

Summary compiled by Carbon Desk from the employer's public posting; the employer's page is authoritative. Spotted an error? Email [email protected].